Information We Collect
We collect information that you provide directly to us and information that is gathered automatically when you interact with our platform. This includes:
- Personal information provided through contact forms, including your name, email address, and organisation
- Account information for member portal users
- Technical data such as IP addresses, browser type, and access times
- Usage data collected through cookies and analytics tools
How We Use Your Information
The information we collect is used to operate, maintain, and improve our services. Specifically, we use your information to:
- Process institutional enquiries and partnership requests
- Provide and maintain our digital asset infrastructure services
- Communicate about policy updates and service changes
- Improve our platform and user experience
- Comply with legal obligations and regulatory requirements
Data Protection
We are committed to safeguarding the information entrusted to us. Our security measures include:
- Industry-standard encryption for data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data handling procedures
Data Sharing
We take your privacy seriously and are transparent about how your data may be shared:
- We do not sell personal information to third parties
- We may share data with service providers operating under strict confidentiality agreements
- We may disclose information when required by law or regulatory authority
- Institutional data is subject to governance review protocols
Cookies
Our website uses cookies to ensure proper functionality and to enhance your experience:
- Essential cookies required for core site functionality
- Analytics cookies to help us improve the user experience
- You can manage your cookie preferences through your browser settings at any time
Your Rights
You have the following rights with respect to your personal data:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of your data
- Object to the processing of your data
- Data portability rights
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Personal data is retained only as long as necessary for its intended purpose
- Account data is retained while your account remains active
- Contact form submissions are retained for 24 months
- Regulatory data is retained as required by applicable law
International Transfers
As a global infrastructure provider, your data may be processed in jurisdictions where we operate. We ensure appropriate safeguards are applied for all cross-border data transfers in accordance with applicable data protection laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. Material changes will be communicated via our platform. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at info@arcbvl.com. For data protection enquiries, please reference "Privacy" in your subject line.